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Latest Updates
May
24
WERCSmart Support Tool has Changed!
Posted by Robin - WERCSmart on 24 May 2017 12:15 PM

You may be asking yourself where you've landed when you go to the Support link in WERCSmart.  Yes, the support site has changed!

The URL for our support team is now:  https://wercsmart.freshdesk.com

The WERCSmart registration site has not changed (https://ulwercsmart.com).

Please do not submit tickets to support using the old support tool, as responses will be severely delayed.  The support tool we are no longer using was at https://wercsmart.kayako.com

This new system will allow you to:

  • Reply directly to our notifications from your preferred email address. No more “do not reply” emails
  • Sign in to WERCSmart and the support center simultaneously (this feature will be implemented in late June)
  • Assign your ticket directly to the team (e.g., regulatory, accounting etc.) who you think can best help resolve your issue
  • Add “cc” notations upon creating a new service ticket
  • Access instant existing solutions instead of waiting for ticket reply
  • Submit a ticket directly from your preferred email address
  • Find support resources 24/7 in the new solutions area
  • Maintain a ticket/email history in a secure area

Our phone support telephone number will remain the same.  Tickets you may have in the older system (https://wercsmart.kayako.com) will be accessible by you for the next six (6) months.  You will be able to login and view these tickets, as needed, through November 30, 2017.  

We appreciate your cooperation during this transition period and hope you find an improvement in your customer support experience. 


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