Latest Updates
Sep
21
WERCSmart Enhancements/Fixes - Release Date October 1, 2016
Posted by Robin - WERCSmart on 21 September 2016 03:57 PM

WERCSmart Enhancements and Fixes are scheduled for October 1, 2016.  A summary of the enhancements are:

  • New WERCSmart Landing page;
  • Additional Subscription Options to include Regulatory Assistance;
  • Introduction of GoodGuide product participation

Subscription enrollment for WERCSmart was required effective July 1, 2016 for all WERCSmart accounts.  If you have not yet converted your WERCSmart account to Subscription payment you will experience delays in getting your UPCs and/or Products assessed!

For detailed information about the upcoming WERCSmart enhancements and fixes going into place, please refer to the Knowledgebase article and document:

WERCSmart Enhancements and Fixes for October 1

If you have any further questions after reviewing the information in the link, please feel free to contact the Help Desk directly.  You can reach us by ticket, online chat or phone (518-720-6220).  Our live support options are available only during our business hours which are Monday thru Friday from 8:30am to 4:30pm Eastern and are based on operator availability.


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Aug
26
WERCSmart Release Complete
Posted by Robin - WERCSmart on 26 August 2016 02:29 PM

WERCSmart Enhancements/Fixes:

WERCSmart Enhancements and Fixes scheduled for release on August 27, 2016 are summarized as:

  • Registration Rejection;
  • My Account - Defining the Type of Organization;
  • My Account - User Roles Expanded with Notifications;
  • New Registration Question - For use by, or on, children;
  • Shopping Cart Unattended with Items Notification;
  • Lithium Battery (stand-alone) Registraions UPC limit expanded from one (1) to five (5);
  • Expanded Message Center notifications to include Walmart Container Type issues;
  • Increased visibilty of the Formula options (delete, add, save);
  • Rewording of the "Goods Not For Sale" question;
  • Improved efficiency of the CAS / Component Name search feature for formulated registrations;

In the Help Desk Hub Knowledgebase is a PDF file that provides further details of each item mentioned above.  You are encourage to become familiar with these items as they are now in effect.

Be reminded - Subscription payment method was put into effect for all accounts as of July 1, 2016.  If you have not yet converted your WERCSmart account to Subscription payment at this time, your account will be locked and you may experience delays in getting your UPCs and/or Products assessed!

Reminder - After August 27th - Clear Cache and Delete Cookies!!

Standard practice for all customers, once an update to WERCSmart is performed, is to clear your browser’s cache before using WERCSmart after the update.  This ensures smoother functionality of the WERCSmart system and clears out historical functionality that may cause registration barriers.

Chrome Users:

Open Settings;

Choose Advanced Settings link;

Go to the Privacy section and choose “Clear Browsing Data”;

From options, selected “Cached Images and Files”;

Select “Clear Browsing Data”;

Close the Browser.

Re-Enter the browser and go to https://secure.supplierwercs.com to proceed.

Internet Explorer Version 9.0 or Higher

Use the "Gear” icon in the upper right area of the browser;

Select “Safety”; then

Select “Delete Browsing History”;

Select “Temporary Internet Files” and you my select, or de-select other items of your choice;

Select “Delete”;

Close the Browser.

Re-Enter 

Use the the browser and go to https://secure.supplierwercs.com to proceed.

Clear cache and cookies!!

Also when you first log into WERCSmart, on the My Products view, Clear Filters!


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Aug
16

WERCSmart Software Update:

In an effort to improve the overall registration and assessment process for both suppliers and retailers, WERCSmart will undergo maintenance effective 8pm EDT August 26, 2016 through midnight on Sunday, August 28.

During this maintenance period, suppliers will still be able to register and maintain their WERCSmart product catalog and submit entries for processing. However, please be aware that assessment reports will not be resent to retailers during this timeframe.  Suppliers may find it helpful to get registration data in before this deadline to avoid any delays to the retailer!

Also, ULSC users will not be able to download information and are encouraged to postpone any WERCSmart-related activities during the period noted above.

Your WERCSmart team will send additional notifications should any changes be made to this scheduled updates.

We appreciate your patience and support during this timeframe and apologize for any inconvenience.  

WERCSmart Enhancements/Fixes:

WERCSmart Enhancements and Fixes scheduled for release on August 27, 2016 are summarized as:

  • Registration Rejection;
  • My Account - Defining the Type of Organization;
  • My Account - User Roles Expanded with Notifications;
  • New Registration Question - For use by, or on, children;
  • Shopping Cart Unattended with Items Notification;
  • Expanded North America SDS documents;
  • Improved Maintenance of Supplier IDs in My Account
  • Lithium Battery (stand-alone) Registraions UPC limit expanded from one (1) to five (5);
  • Expanded Message Center notifications to include Walmart Container Type issues;
  • Increased visibilty of the Formula options (delete, add, save);
  • Rewording of the "Goods Not For Sale" question;
  • Improved efficiency of the CAS / Component Name search feature for formulated registrations;

In the Help Desk Hub Knowledgebase is a PDF file that provides further details of each item mentioned above.  You are encourage to become familiar with our "coming attractions" before they go into effect on August 27th.

Be reminded - Subscription payment method was put into effect for all accounts as of July 1, 2016.  If you have not yet converted your WERCSmart account to Subscription payment at this time, your account will be locked and you may experience delays in getting your UPCs and/or Products assessed!

Reminder - After August 27th - Clear Cache!!

Standard practice for all customers, once an update to WERCSmart is performed, is to clear your browser’s cache before using WERCSmart after the update.  This ensures smoother functionality of the WERCSmart system and clears out historical functionality that may cause registration barriers.

Chrome Users:

Open Settings;

Choose Advanced Settings link;

Go to the Privacy section and choose “Clear Browsing Data”;

From options, selected “Cached Images and Files”;

Select “Clear Browsing Data”;

Close the Browser.

Re-Enter the browser and go to https://secure.supplierwercs.com to proceed.

Internet Explorer Version 9.0 or Higher

Use the "Gear” icon in the upper right area of the browser;

Select “Safety”; then

Select “Delete Browsing History”;

Select “Temporary Internet Files” and you my select, or de-select other items of your choice;

Select “Delete”;

Close the Browser.

Re-Enter 

Use the the browser and go to https://secure.supplierwercs.com to proceed.


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Jul
20
WERCSmart Site Maintenance Performed July 19, 2016
Posted by Robin - WERCSmart on 20 July 2016 07:24 AM

The WERCSmart underwent maintenance beginning 8pm Eastern Daylight Time on Tuesday, July 19, 2016 for some fixes to the WERCSmart system.

Fixes included:

  • Upgrade of error notifications when converting to subscription and setting up payment option.  The earlier error messages didn't encompass all errors that may occur, leading to confusion as to what the error meant.
  • Subscription management now also displays the credit card expiration date, if credit card is the chosen payment method.
  • When forwarding a registration, if the user is not yet in Subscription, user will be required to finalize the subscription activation before proceeding.
  • When adding to an existing subscription, users were being required to re-select the existing subscription.  For example, if a user had a formulated subscription and needed to add a non-formulated subscription, user was being prompted to select both once again, even though one already was in effect.  This is no longer required.  

 The maintenance process is expected to take about 3.0 hours.  All WERCSmart users are encouraged to clear their browser's cache upon re-entry to WERCSmart after the maintenance is performed.  We apologize for the inconvenience.

Clear Cache!!

Standard practice for all customers, once an update to WERCSmart is performed, is to clear your browser’s cache before using WERCSmart after the update.  This ensures smoother functionality of the WERCSmart system and clears out historical functionality that may cause registration barriers.

Chrome Users:

Open Settings;

Choose Advanced Settings link;

Go to the Privacy section and choose “Clear Browsing Data”;

From options, selected “Cached Images and Files”;

Select “Clear Browsing Data”;

Close the Browser.

Re-Enter the browser and go to https://secure.supplierwercs.com to proceed.

Internet Explorer Version 9.0 or Higher

Use the "Gear” icon in the upper right area of the browser;

Select “Safety”; then

Select “Delete Browsing History”;

Select “Temporary Internet Files” and you my select, or de-select other items of your choice;

Select “Delete”;

Close the Browser.

Re-Enter 

Use the the browser and go to https://secure.supplierwercs.com to proceed.


Read more »



May
31
WERCSmart Enhancements/Fixes - Release Date June 4, 2016
Posted by Robin - WERCSmart on 31 May 2016 09:39 AM

WERCSmart Enhancements and Fixes are scheduled for June 4, 2016.  A Summary of the enhancements are:

  • Formula Transparency;
  • My Account improvements;
  • VOC-Related Registrations will require product labels;
  • Customers can use Product Lines or Brands to filter products using My Product;
  • Battery and Electronic registration updates;

Be reminded - Subscription payment method will be required as of July 1, 2016 for all users of the WERCSmart system.  If you have not yet converted your WERCSmart account to Subscription payment, after July 1 you may experience delays in getting your UPCs and/or Products assessed!

For detailed information about the upcoming WERCSmart enhancements and fixes going into place, please refer to the Knowledgebase article and document:

WERCSmart Knowledgebase Article - Release June 4, 2016

Thank you.


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