Latest Updates
Jan
6
WERCSmart Access Issue
Posted by Robin - WERCSmart on 06 January 2017 12:27 PM

Unfortunately, due to temporary internet service issues, you may experience issues with logins, time outs, or progressing through the WERCSmart system.

Our Development and Internet Services teams are diligently working to solve the issue as quickly as possible.  


We are hopeful a resolution will be found soon and will post a News Update at that time.  Thank you for your patience!


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Dec
19
WERCSmart Updates to Occur Monday, December 19th at 5pm EST
Posted by Robin - WERCSmart on 19 December 2016 11:29 AM

On Monday, December 19, 2016 at 5pm EST, we will perform WERCSmart updates to the product submission process involving 3rd Party components.  You may have experienced a delay in submitting a product containing a 3rd Party component. This update will eliminate these delays and allow you to proceed with your product submission regardless of whether your 3rd Party component supplier has updated its component information relating to public disclosure of ingredients. 

Client Action Required:

However, please be sure to clear your browser’s cache, including deleting cookies, to ensure that your computer recognizes this WERCSmart update.

Chrome users please:

  1. Open "Settings", then choose "Show Advanced Settings" link.
  2. Go to the Privacy section and select "Clear Browsing Data".
  3. From the options, select "Cached Images and Files", then press "Clear Browsing Data".
  4. Close browser.
  5. Re-Enter and go to https://secure.supplierwercs.com to proceed.

IE users please:

  1. Use the "Gear" icon at the top right.
  2. Select "Safety" then "Delete Browsing History".
  3. Select "Temporary Internet Files" and you may uncheck all other box options.
  4. Select "Delete"
  5. Close browser.
  6. Re-Enter and go to https://secure.supplierwercs.com to proceed.

Thank you.


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Dec
16
Fixed - WERCSmart Shopping Cart Delay and Password Reset Issues
Posted by Robin - WERCSmart on 16 December 2016 02:21 PM

Late this morning we began receiving reports of intermittent password issues.  Passwords were being issued, but not working when trying to access WERCSmart.  We have been advised the service issue has been resolved.  Therefore, passwords should be working properly at this time.

Be reminded, when accessing your WERCSmart account after this time, you should clear your browser's cache for proper performance and minimization of password difficulties.

Chrome users should:

  1. Open "Settings", then choose "Show Advanced Settings" link.
  2. Go to the Privacy section and select "Clear Browsing Data".
  3. From the options, select "Cached Images and Files", then press "Clear Browsing Data".
  4. Close browser.
  5. Re-Enter and go to https://secure.supplierwercs.com to proceed.

IE users should:

  1. Use the "Gear" icon at the top right.
  2. Select "Safety" then "Delete Browsing History".
  3. Select "Temporary Internet Files" and you may uncheck all other box options.
  4. Select "Delete"
  5. Close browser.
  6. Re-Enter and go to https://secure.supplierwercs.com to proceed.

If you encounter further issues with your password, please contact Support for escalation of the issue.  Thank you!


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Dec
9
Fixed - WERCSmart Shopping Cart Delay and Password Reset Issues
Posted by Robin - WERCSmart on 09 December 2016 07:53 AM

The internet service issues have been resolved.  Therefore, shopping cart functionality and password reset requests should be working properly at this time.

If you encounter further issues with either the shopping cart, or password reset requests, please contact Support for escalation of the issue.  Thank you!


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Dec
8
WERCSmart Support Schedule for December 2016
Posted by Robin - WERCSmart on 08 December 2016 04:37 PM

As we begin to close out another year, we'd like to let everyone know of the Client Support team's availability for the remainder of December 2016.

  • Our offices will be closing early on Friday, December 9th, due to office celebrations of the Season.
  • For observance of the Christmas Holiday, our offices will be closed on Friday, December 23rd and Monday, December 26th.
  • And to ring in the New Year, our offices will be closed on Monday, January 2nd.

When our offices are closed we would encourage you to contact us via the Ticketing System (submit ticket) in the Client Support area and we will respond as soon as we are available.  Additionally, on the Client Support site in WERCSmart, there are numerous Knowledgebase documents available, which may assist you in resolving an immediate question you may have related to WERCSmart registrations; You are not required to have a Hub account to view Knowledgebase documents.

As of December 3rd, you may also access the Client Support Knowledgebase using the magnifying glass icon on the navigation bar once you're logged into WERCSmart.

Thank you and have a wonderful Holiday Season.


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