Latest Updates
Fixed - WERCSmart Shopping Cart Delay and Password Reset Issues
Posted by Robin - WERCSmart on 09 December 2016 07:53 AM

The internet service issues have been resolved.  Therefore, shopping cart functionality and password reset requests should be working properly at this time.

If you encounter further issues with either the shopping cart, or password reset requests, please contact Support for escalation of the issue.  Thank you!

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WERCSmart Support Schedule for December 2016
Posted by Robin - WERCSmart on 08 December 2016 04:37 PM

As we begin to close out another year, we'd like to let everyone know of the Client Support team's availability for the remainder of December 2016.

  • Our offices will be closing early on Friday, December 9th, due to office celebrations of the Season.
  • For observance of the Christmas Holiday, our offices will be closed on Friday, December 23rd and Monday, December 26th.
  • And to ring in the New Year, our offices will be closed on Monday, January 2nd.

When our offices are closed we would encourage you to contact us via the Ticketing System (submit ticket) in the Client Support area and we will respond as soon as we are available.  Additionally, on the Client Support site in WERCSmart, there are numerous Knowledgebase documents available, which may assist you in resolving an immediate question you may have related to WERCSmart registrations; You are not required to have a Hub account to view Knowledgebase documents.

As of December 3rd, you may also access the Client Support Knowledgebase using the magnifying glass icon on the navigation bar once you're logged into WERCSmart.

Thank you and have a wonderful Holiday Season.

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Potential WERCSmart Shopping Cart Delay and Password Reset Issue Reported
Posted by Robin - WERCSmart on 07 December 2016 12:41 PM

Unfortunately, due to temporary internet service issues, you may experience:

  • Shopping Cart Errors;
  • Password Reset Issues

We would like to inform you that products are still successfully being processed through the cart, although your shopping cart may not appear to refresh or empty.  We request that you refrain from making any cart updates (i.e. adding, deleting or resubmitting) until the issue has been resolved.

For Password reset issues, you will get the email notification, but it may take 5-10 minutes possibly for the email to be delivered to you.  Do not keep requesting a password until you actually receive the email from your initial request.

Once the issue is resolved with the internet services, password resets should properly function as well.

We are hopeful a resolution will be found soon and will post a News Update at that time.  Thank you for your patience!

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WERCSmart Maintenance Performed after 5pm Eastern, Tuesday, December 6, 2016
Posted by Robin - WERCSmart on 07 December 2016 08:11 AM

Attention WERCSmart Users - Clear Cache Required

A patch update was performed last evening that will repair some issues specific to Auto-Recertification for new Physical Property questions that were added December 3rd.

Be reminded, when accessing your WERCSmart account after this time, you should clear your browser's cache for proper performance.

Chrome users should:

  1. Open "Settings", then choose "Show Advanced Settings" link.
  2. Go to the Privacy section and select "Clear Browsing Data".
  3. From the options, select "Cached Images and Files", then press "Clear Browsing Data".
  4. Close browser.
  5. Re-Enter and go to to proceed.

IE users should:

  1. Use the "Gear" icon at the top right.
  2. Select "Safety" then "Delete Browsing History".
  3. Select "Temporary Internet Files" and you may uncheck all other box options.
  4. Select "Delete"
  5. Close browser.
  6. Re-Enter and go to to proceed.

Thank you and we apologize for any inconvenience.

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WERCSmart Enhancements/Fixes - Release Date December 3, 2016
Posted by Robin - WERCSmart on 17 November 2016 08:33 AM

WERCSmart Enhancements and Fixes scheduled for release on December 3, 2016 are summarized as:

  • Lithium Battery registrations now require OSHA GHS SDS document
  • Support Option changes to Hub Self-Help, Tickets, or Phone only
  • Update notification upon Login
  • Registration Navigation has more prevalent view of Product Name and ID
  • Registrations include tabs for PurView or GoodGuide if Recommended Use is applicable
  • Retailer Deactivation available for registrations
  • Electronic TCLP question enhancements
  • International Transportation Data
  • Shopping Cart Unattended Reminders after 24 hours
  • Authoring Fee increase for Products regulated for Transport before exceptions such as Ltd. Qty. or ORM-D
  • Reports available for UPC details (OMSID, DPCI) and Documents Ordered per Product
  • Selectable Payment Method from Stored Payments

Subscription enrollment for WERCSmart was required effective July 1, 2016 for all WERCSmart accounts.  If you have not yet converted your WERCSmart account to Subscription payment you will experience delays in getting your UPCs and/or Products assessed!

For detailed information about the upcoming WERCSmart enhancements and fixes going into place, please refer to the Knowledgebase article and document:

WERCSmart Enhancements and Fixes for December 3

As recommended with all WERCSmart updates, please be sure to clear your browser's cache.  WERCSmart operates within Google Chrome and Internet Explorer versions 9.0 or Higher.

If you have any further questions after reviewing the information in the link, please feel free to contact the Help Desk directly.  You can reach us by ticket, or phone (518-720-6220).  Our live support options are available only during our business hours which are Monday thru Friday from 8:30am to 4:30pm Eastern and are based on operator availability.

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