Latest Updates
May
3
WERCSmart Updates - May 3, 2017 and May 4, 2017
Posted by Robin - WERCSmart on 03 May 2017 03:00 PM
As announced a few days ago, we're working on migrating to a new support system to better service your WERCSmart needs.  Part of that is the migration of our phone numbers to the new Support system for call handling.  The migration of our support numbers has occurred.  Phone lines are functioning and available.

You may also continue to submit tickets using the Support hub tools.

We are also doing some maintenance to our systems on the night of Thursday, May 4, 2017.  It shouldn't interrupt your ability to use WERCSmart in any manner.  

Thank you.
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Apr
28
WERCSmart Authoring Fees and Shopping Cart Issues - April 28, 2017
Posted by Robin - WERCSmart on 28 April 2017 11:02 AM
It has come to our attention that there may be some issues with orders, which include authoring SDS requests, not processing properly.  The order will show as PENDING in the Order History, even though a subscription is active on the account.

There are some internet issues causing this problem, which our Development and IT team are working to resolve.  Regular orders, where there are no additional items (authoring of an SDS, additional report options) are not appearing to be affected and are transferring through as normal.  We will keep you posted once this is resolved.
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Apr
26
WERCSmart and Support Issues Resolved - April 26, 2017
Posted by Robin - WERCSmart on 26 April 2017 08:16 AM
We are pleased to announce the Support and WERCSmart access issues of earlier today are now resolved.  Thank you for your patience and understanding.  
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Apr
18
Coming Attractions for May 2017 - WERCSmart Support Tool Changing!
Posted by Robin - WERCSmart on 18 April 2017 10:28 AM

We're excited to introduce to you our new Customer Support platform coming in early to mid-May. We hope this will improve your customer experience by making it easier and faster to get in touch with us.

This new system will allow you to:

  • Reply directly to our notifications from your preferred email address. No more “do not reply” emails
  • Sign in to WERCSmart and the support center simultaneously (this feature will be implemented in late June)
  • Assign your ticket directly to the team (e.g., regulatory, accounting etc.) who you think can best help resolve your issue
  • Add “cc” notations upon creating a new service ticket
  • Access instant existing solutions instead of waiting for ticket reply
  • Submit a ticket directly from your preferred email address
  • Find support resources 24/7 in the new solutions area
  • Maintain a ticket/email history in a secure area

Our phone support telephone number will remain the same.  However, please be advised that emails and tickets created in the current system will not transfer to this new system.  We will notify you a few days prior to the new system launch date. 

We appreciate your cooperation during this transition period and hope you find an improvement in your customer support experience. 


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Mar
2
Announcing the Launch of our Enhanced WERCSmart Website
Posted by Robin - WERCSmart on 02 March 2017 03:56 PM

We are pleased to announce the launch of our enhanced WERCSmart website on March 4, 2017!  Our goal is to provide customers an easier and more user-friendly way to learn about UL WERCSmart services and solutions, including technical and regulatory client services, GoodGuide and PurView.  

We hope you find the new website, with a fresh look, easy to navigate and access the information you need and want.  Be sure to also check out other March Release updates.


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