Latest Updates
Apr
18
Coming Attractions for May 2017 - WERCSmart Support Tool Changing!
Posted by Robin - WERCSmart on 18 April 2017 10:28 AM

We're excited to introduce to you our new Customer Support platform coming in early to mid-May. We hope this will improve your customer experience by making it easier and faster to get in touch with us.

This new system will allow you to:

  • Reply directly to our notifications from your preferred email address. No more “do not reply” emails
  • Sign in to WERCSmart and the support center simultaneously (this feature will be implemented in late June)
  • Assign your ticket directly to the team (e.g., regulatory, accounting etc.) who you think can best help resolve your issue
  • Add “cc” notations upon creating a new service ticket
  • Access instant existing solutions instead of waiting for ticket reply
  • Submit a ticket directly from your preferred email address
  • Find support resources 24/7 in the new solutions area
  • Maintain a ticket/email history in a secure area

Our phone support telephone number will remain the same.  However, please be advised that emails and tickets created in the current system will not transfer to this new system.  We will notify you a few days prior to the new system launch date. 

We appreciate your cooperation during this transition period and hope you find an improvement in your customer support experience. 


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Mar
23
WERCSmart and Support Issues Resolved - March 23, 2017
Posted by Robin - WERCSmart on 23 March 2017 01:38 PM
We are pleased to announce the Support and WERCSmart access issues of earlier today are now resolved.  Thank you for your patience and understanding.  We will make every effort to return your calls and messages as quickly as possible.
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Mar
14
WERCSmart Live Support Issues - Tuesday, March 14, 2017
Posted by Robin - WERCSmart on 14 March 2017 10:08 AM

Unfortunately, due to weather and internet conditions, we're experiencing intermittent issues with our Live Support (phone) feature.  We apologize for the inconvenience and will work to take calls, and return calls, as quickly as possible.  Our ticket system is fully functional at this time.  Customer phone support is also experiencing interruptions of service for phone support.  You are encouraged to submit tickets via the Support Desk in the meantime, or use the Knowledgebase.

We are hopeful a resolution will be found soon and will post a News Update at that time.  Thank you for your patience!


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Mar
2
Announcing the Launch of our Enhanced WERCSmart Website
Posted by Robin - WERCSmart on 02 March 2017 03:56 PM

We are pleased to announce the launch of our enhanced WERCSmart website on March 4, 2017!  Our goal is to provide customers an easier and more user-friendly way to learn about UL WERCSmart services and solutions, including technical and regulatory client services, GoodGuide and PurView.  

We hope you find the new website, with a fresh look, easy to navigate and access the information you need and want.  Be sure to also check out other March Release updates.


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Mar
1
WERCSmart and Support Access Issues, February 28, 2017- Resolved
Posted by Robin - WERCSmart on 01 March 2017 07:57 AM

We are pleased to announce the Support and WERCSmart access issues of yesterday are now resolved.  Thank you for your patience and understanding.  We will make every effort to return your calls and messages as quickly as possible.


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